Removable Roof Plush Pet House

All orders are processed within 1-2 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

1. DOMESTIC SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed on the product page.

2. INTERNATIONAL SHIPPING

Currently, we offer shipping across the U.S. only. Shipping charges for your order will be calculated and displayed at the product page. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sellvia is not responsible for these charges if they are applied and are your responsibility as the customer.

3. HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within six days of getting your shipping confirmation email, please contact us at  support@petproductzone.com with your name and order number, and we will look into it for you.

4. REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition. Please send the item to our warehouse at the following address: 14460 Myford Rd, Irvine, CA 92606, USA. We will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at support@petproductzone.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

5. CONTACT US

If you have any further questions, please don’t hesitate to contact us at support@petproductzone.com.

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within six weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.